Agent Policy and Agreement

Purpose and Importance

At Orane International College Canada, we recognize the vital role that education agents play in supporting and guiding prospective international students. To ensure that all recruitment activities are ethical, transparent, and student-focused, we have established this Agent Policy and Agreement in accordance with the British Columbia Education Quality Assurance (EQA) International Education Code of Practice, which comes into effect in January 2025.

This policy outlines the expectations, responsibilities, and standards of conduct for all agents representing Orane International College Canada. It reflects our commitment to quality education, student well-being, and responsible internationalization.

By adhering to this policy, agents help uphold the values of integrity, professionalism, and student-centered service that Orane is proud to stand for.

Scope of This Policy

This policy applies to all individuals or organizations who are formally authorized to promote and recruit students for programs at Orane International College Canada. It is intended to:

• Protect the interests of students.
  
• Maintain compliance with provincial and federal regulations.
  
• Ensure ethical, transparent, and informed recruitment practices.
  
• Build long-term trust between the college, its partners, and international communities.
  

Key Responsibilities of Authorized Agents

All agents representing Orane International College Canada must:

• Provide accurate and current information about the college’s programs, tuition, admission requirements, facilities, policies, and support services.
  
• Clearly communicated that Orane International College Canada is not currently a Designated Learning Institution (DLI) eligible for the Post-Graduation Work Permit (PGWP) under Immigration, Refugees and Citizenship Canada (IRCC) guidelines.
  
• Avoid making misleading promises or guarantees regarding visas, work permits, or immigration pathways.
  
• Comply with all relevant Canadian laws and guidelines, including those of IRCC, EQA, and the Ministry of Post-Secondary Education and Future Skills.
  
• Respect the student’s right to make informed decisions without pressure or coercion.
  

Commitment to EQA Standards

As part of our EQA designation, we expect our agents to operate in accordance with the 12 categories of the EQA Code of Practice, including:

• Ethical marketing and student recruitment
  
• Fair enrolment and contract processes
  
• Transparent tuition and refund practices
  
• Strong student support services
  
• Clear communication about housing, health, safety, and career guidance
  
• Timely handling of student concerns or disputes

We expect agents to understand these values and promote them actively when interacting with prospective students and their families.

Agent Agreement

To become an authorized representative of Orane International College Canada, agents must enter into a formal written agreement that outlines:

• The scope of the partnership (region, student category, services offered)
  
• Commission structure and reporting obligations
  
• Data privacy and confidentiality obligations
  
• Responsibilities around student advising, application accuracy, and follow-up
  
• Provisions for suspension or termination of the agreement in case of breach or misconduct

Training and Oversight

To maintain a high standard of service:

• Orane International College Canada will provide initial and ongoing training for agents.
  
• Agents will be subject to regular performance reviews, including mystery audits or student feedback.
  
• We reserve the right to revoke an agent’s authorization if there is evidence of misrepresentation, unethical conduct, or non-compliance with this policy.

Transparency and Public Accountability

In line with our commitment to ethical education practices, this policy is publicly available on our website. Students, families, and partners are encouraged to review it before working with any representative of Orane International College Canada.

How to Report Concerns

If a student, parent, or stakeholder believes that an agent representing Orane International College Canada has violated this policy, they are encouraged to contact the college directly.

📧 Email:info@orane.com
📞 Phone: +1 (604) 698-9168
🌐 Website: www.oranecollege.ca

Final Note

We believe that international students deserve clarity, respect, and honest guidance when making life-changing decisions. By working with agents who share these values, Orane International College Canada aims to create a welcoming and empowering experience for every learner.

Learn More

For more information on the EQA Code of Practice, please visit the official Government of British Columbia website.